Privacy Policy

Last Updated: May 1, 2026

This Privacy Policy describes how Agent Elite, Inc. (“Agent Elite,” “we,” “our,” or “us”) collects, uses, and shares information in connection with your use of our websites (including www.agentelite.com), services, and applications (collectively, the “Services”). This Privacy Policy does not apply to information our customers may process when using our Services.

Key Principles

1. We DO NOT Share or Sell Personal Information: Agent Elite does not share or sell your personal information and consent with third parties, affiliates, or partners.
2. 10DLC Compliance: Agent Elite adheres to all regulatory requirements, including 10DLC, ensuring all SMS communications are compliant with industry standards and regulations.

Information Collection and Use

1. Information You Provide: We collect personal information you provide when using our Services, such as name, email address, postal address, phone number, and payment information. This includes information provided during registration, purchases, participation in surveys or promotions, and requests for customer support.
2. Automatically-Collected Information: We automatically collect certain information about your device and usage of our Services, such as IP address, browser type, operating system, referring URL, pages visited, and clickstream data. We use cookies and similar technologies for this purpose.
3. Location Information: We may collect general or specific location information to provide location-based services and advertising. You can disable location tracking via your device settings.
4. Information from Third Parties: We may receive information about you from third parties, including marketing partners, data providers, and social networks, which we may combine with other information we collect.

Use of Information

We use the information we collect to:

• Provide, maintain, and improve our Services;
• Personalize your experience and deliver tailored content and advertisements;
• Process transactions and send related information, including purchase confirmations and invoices;
• Send you technical notices, updates, security alerts, and support and administrative messages;
• Respond to your comments, questions, and requests, and provide customer service;
• Communicate with you about products, services, offers, promotions, and events, and provide news and information we think will be of interest to you;
• Monitor and analyze trends, usage, and activities in connection with our Services;
• Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Agent Elite and others;
• Comply with legal obligations.

Sharing of Personal Information

Agent Elite does not share or sell your personal information and consent with third parties, affiliates, or partners.

How Do We Share Other Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share information as follows:

• With vendors, consultants, and other service providers who need access to information to carry out work on our behalf;
• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process;
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Agent Elite or others;
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;
• With your consent or at your direction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our Services, including for analytics and advertising purposes. You can manage cookies through your browser settings and other tools.

Google Business Profile Integration

If you choose to connect your Google Business Profile to a Local Presence asset within HomePortal, this section explains how Agent Elite accesses, uses, stores, and shares the data we obtain through Google APIs.

Scope and Data Accessed

When you authorize HomePortal via Google’s OAuth flow, Agent Elite uses the https://www.googleapis.com/auth/business.manage scope to read the following information from your Business Profile:

• The list of Business Profile accounts you have access to;
• The locations belonging to the account you select;
• For the location you link to a HomePortal asset: business name, address, phone number, website URL, regular hours of operation, and primary category.

How We Use This Data

Agent Elite uses Google Business Profile data exclusively to compare your published Google listing against the corresponding fields you manage in HomePortal, and to surface mismatches as inline hints so you can keep both consistent. We do not modify, create, or delete any data in your Google Business Profile, and we do not post reviews, replies, photos, posts, products, services, or messages.

How We Store This Data

Agent Elite stores an encrypted Google refresh token (AES-256) and the names of the Google account and location you linked, scoped to the specific HomePortal asset that initiated the connection. We do not cache or persist Business Profile field values themselves. They are fetched on demand from Google when you view the asset and discarded after each comparison.

Limited Use Compliance

Agent Elite’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• We use Business Profile data only to provide and improve the field-comparison feature described above;
• We do not transfer this data to third parties except as necessary to provide the feature, comply with applicable law, or as part of a merger, acquisition, or sale of assets with notice to users;
• We do not use Business Profile data for serving advertisements, including retargeted, personalized, or interest-based advertising;
• We do not allow humans to read this data, except where the user has provided consent for specific cases, where it is necessary for security purposes such as investigating abuse, to comply with applicable law, or for our internal operations and only when the data has been aggregated and anonymized.

How to Disconnect

You can revoke HomePortal’s access to your Business Profile at any time by clicking “Disconnect” in the Local Presence asset settings. This calls Google’s token revocation endpoint and immediately deletes the stored refresh token and linked-location identifiers from our database. You can also revoke access at any time at https://myaccount.google.com/permissions.

Data Deletion

If you delete a Local Presence asset, or close your HomePortal account, all Google Business Profile connection data associated with that asset is permanently deleted from our systems.

For questions about this section, contact support@agentelite.com.

Data Retention

We retain personal information as long as necessary to provide our Services and fulfill the purposes described in this policy unless a longer retention period is required or permitted by law.

Your Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). These include:

1. Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you.
2. Right to Delete: You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions.
3. Right to Opt-Out: You have the right to opt out of the sale of your personal information. However, Agent Elite does not sell personal information.
4. Right to Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights.

To exercise these rights, please contact us at support@agentelite.com. We will verify your request using the information associated with your account, including your email address.

Canada Anti-Spam Law (CASL) Compliance

If you are in Canada, by providing an email address on our website, display ads, or in our IDX Programs, Features, and Services, you provide express consent to receive emails from Agent Elite or from Agent Elite clients using our IDX Programs, Features, and Services. You can opt out of these communications at any time by following the unsubscribe instructions in the email or by contacting us at support@agentelite.com.

Consent to SMS Messaging

When you provide your phone number and consent to receive SMS messages through our website, you agree to receive text messages from Agent Elite. Message and data rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP. Consent is gathered through a form on our website where you provide your name, email, and phone number, and agree to receive SMS messages by checking a consent box. Our privacy policy is located at the footer of every page on our site and can be accessed at https://agentelite.com/privacy-policy.

Security

We implement a variety of security measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information.

International Users

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries. By using our Services, you consent to this transfer, storage, and processing.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the “Last Updated” date at the top of the policy, and in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access our Services to stay informed about our information practices and the ways you can help protect your privacy.

Contact Us

If you have any questions or comments about this Privacy Policy, please contact us at support@agentelite.com.